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What to look for when choosing an IT support provider

Some things you need to consider before making a decision.

IT Support
Credit: Headway / Unsplash

There are a lot of benefits to bringing onboard IT Support services companies.

They are able to give you access to skills and services that you may otherwise not have access to if you do not have the budget to hire an in house team. They will help you to keep your digital operations up and running and reduce downtime, as well as bringing in new traffic to your website.

The ultimate benefit, of course, is that they will let you focus your time and energy on growing your business, rather than trying to stay on top of your IT needs. However, choosing the right company can be a bit of a minefield, so here, we look at a few of the essential questions you ask a support business before taking them on to support you.

What Do You Need?

Before you can choose a provider, you will need to consider what you need, in order to get the correct level of service. Some things to think about include whether you run your whole business online, whether you sell products through your website and whether you have software features for your customers that need to be operating 24 hours a day, seven days a week. If the answer is yes, you will need a company that can handle all the various aspects of your IT, as for every minute that your website is down, you are potentially losing customers. However, if your digital presence is just a small side addition to your business, then a more basic service will be required.

Check Their References

Of course, there will be excellent companies out there who just have not yet established themselves enough to have pages of glowing references and testimonials. However, to minimize the risk to your business, it is always best to check the views of their past and present customers.

Find Someone With Industry Specific Knowledge

It is not an essential requirement that your IT support service has specific experience in the industry that you work in, but for some, such as healthcare, legal and e-commerce, it can be beneficial. If it is something that is important to you, don’t be afraid to ask them about the experience that they have in that field. They don’t have to be focused entirely on your type of work, but some sort of experience in the area would be useful.

Ongoing Support

Do not settle for an IT support company that meets your needs the first time to gain your trust and then only responds to you after you have annoyed them for a couple of days. They should be able to provide your company with all of the essential IT support services such as disaster recovery, onsite support and proactive monitoring of your IT systems. You shouldn’t have to wait long periods of time for an IT support technician to get back to you, especially when you have a critical issue that needs resolving, especially if your website is the backbone of your company.

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